Returns & Exchanges
At pamsmixx by pamcakes, we strive to ensure every bite is perfect; however, due to the perishable nature of our food products, we only offer returns or replacements for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim.
Document the Issue
Take clear photos of the damaged packaging and the product itself immediately upon arrival to help us process your request.
Contact Support
Email our customer care team at [email protected] with your order number and the attached photo evidence.
Review Process
Our team will review your claim within 2 business days to determine if a full refund or a fresh replacement is appropriate.
Resolution
Once approved, we will either ship out a new mix at no extra cost to you or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing